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Difficult Conversations: How to Discuss What Matters Most
Author(s): Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
Edition: 1
Published: April 2000
Publisher: Penguin Books
Format: Paperback
ISBN 13: 9780140288520
ISBN 10: 014028852X
Publisher: Random House Business Books
Format: Hardcover
ISBN 13: 9781847942357
ISBN 10: 1847942350
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